Telephone Operator

Full Time
Taguig
PHP 14,000 a month
Posted 30+ days ago
Job description

Position Requirement

  • Graduate of any 4 year course;
  • 6 months experience of any front-line service function is a must;
  • Good communication skills-oral and written;
  • Willing to work in BGC Taguig.

JOB DESCRIPTION

  • Received and transfer incoming calls from the SLF Centre trunkline to the right department/person;
  • Handle simple inbound phone inquiries in a timely, professional, accurate and courteous manner as well as adhere to required scripts;
  • Regularly updates the Sun Life head office trunk line directory with 100% accuracy;
  • Prepares required minor reports;
  • Attends monthly meetings, and huddles with the assigned Team Leader as required;
  • Escalates as appropriate client's complaints if any, to her Operational Team Lead/Functional Team Lead/Account Manager;
  • Provides excellent "front-line" service over the telephone at all times.

Job Type: Full-time

Salary: Php14,000.00 per month

Schedule:

  • 8 hour shift

Supplemental Pay:

  • 13th month salary
  • Overtime pay

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