Technical Writer

Full Time
Makati
Posted 30+ days ago
Job description
Preamble

We are looking for someone to help us write the best and most engaging product documentation. You will be a crucial input and connection point for the product team & technology delivery team with our wide user base. As our technical writer you will be in charge of all communications with our clients and employees that relate to our products. This is an individual contributor role in which you will also be part of many interesting and exciting projects, together with your peers from the product team.

Responsibilities

You are passionate about clear and engaging communications, and you love to collaborate with all operational units top to bottom to write outstanding texts that help them to easily and effectively get the most out of our products and services. You have a keen eye for details and will not stop until you know everything about the process, product or service that you will write about. You understand technology and have a keen eye for consistency and technical accuracy. You have a proven track record of providing excellent communications for various products and services for technical and non-technical audiences. Great would be if you also have experience or undergone training in script writing and video editing to produce videos.


Qualifications

Your mission will start with creating in-depth user guides, FAQs, technical overviews, and in-product help documentation. Advise the product team on how to deliver the best communication experience for all our products and services for all kinds of audiences. You will also assist the UX/UI team in making our platform interfaces clear and concise. As the central point for all communications with our users you will also gather feedback from them to continuously improve usability and comprehension of our documentations.

If you are up for the challenge please send us your CV and share with us some of your great writing successes, enlighten us about what you love about writing, elaborate on how you can contribute to our product design effort, and tell us how you will fit into and could grow in our company.

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