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Job description

The Desktop Specialist group empowers our customers with trusted insights, resolve complex issues at scale, enhance the value and drive usage of our products, by leveraging our in-depth market, product & technical expertise. As an AIM (Asset & Investment Management) Specialist, you are expected to provide level 2 support on functionality, content search & explanation of our Desktop suite of products such as Refinitiv Workspace, Eikon, Eikon with DFO and Datastream. Responsibilities

• Work directly with clients to provide additional information, updates, and resolution to issues escalated from Frontline Support teams
• Build and maintain relationships with other groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner
• Advocate for clients’ needs by acting as a liaison between the client and Support, Sales, and Product Management
• Assist in pre-sales and retention initiatives via A2E (Access to Expert) program
• Proactively maintain a high level of knowledge about the specialist product area(s) and market(s) through self-study, research, and analysis
• Support and champion knowledge development for Asset and Management product and market segments

Qualifications

• The role is in the APAC shift. Must be prepared to work APAC hours
• Bachelor’s degree in Finance, Business, or Economics, required. CFA charter, MBA, or other advanced degree holders are preferred
• Fluent in English, able to use English as working language with internal teams and customers
• At least 3 years work experience in customer service or finance industry, particularly in Asset Management
• Strong understanding of Operational Center industry practices, measurement, drivers and performance improvement strategies, global financial services industry as well as financial applications, data and analytics
• Preferred Skills: Experience working on projects, knowledge and interest in Portfolio Management
• Familiarity with multi-asset class portfolios, portfolio construction, performance attribution, and portfolio risk.
• Must demonstrate knowledge in typical Asset Management workflow, typical industry content and products, and market/industry knowledge
• Strong communication skills (verbal and written), as well as critical reasoning skills in order to identify problems and provide solutions quickly
• Excellent multi-tasking and organizational skills to manage outstanding issues until resolution. Strong follow-up skills, and a track record for influencing people outside of your span of control
• Analytical, organized, detail oriented, and disciplined. Proven quick learners, self-motivated, and proven logical reasoning skills
• An ability to effectively work within a team and to collaborate is required. Comfortable with presentations and web conferencing (such as BOMGAR and MS Teams)
• Recognized external qualifications such as CFA (at least level I), ICMA, CAIA, FINRA or FSA

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.