Manager

Full Time
Philippines
Posted 24 days ago
Job description
Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!

Position Purpose:
The Manager - Training primary role is that of coach and teacher to ensure that the trainers meet or exceed the standards set forth by Everise and the client.

Job Requirements:
. Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures
. Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
. Partner with clients in curriculum design and modification Develop associated supporting materials
. Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
. Prepare lesson plans and course agenda for each training class
. Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
. In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
. Conduct ongoing refresher and cross-training modules in critical areas as identified
. Work with supervisors and management to ensure that all associates are meeting standards
. Attend and contribute to both internal and client monitoring sessions Carry out reward and recognition programs as outlined by Everise and the client
. Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
. Track trends and make recommendations for refresher and/or up- training to the trainer(s)
. Provide KPI management and administration of all trainers, ensuring productivity and effectivity on and off the classroom
. Manage training KPIs and knowledge delivery of the program/s under the role
. Ensure completion of knowledge, compliance, and all other training courses in Everise
. Any other duties and responsibilities assigned by management of the company

Qualifications:
. A minimum 3-5 years instructing in an adult learning environment preferably in the call center, customer service or related industry
. Undergraduate degree in Human Capital Development, Instructional Design, English or a related discipline
. Excellent oral and written communication skills at all levels of the organization
. Demonstrated presentation and facilitation skills
. Proficiency in Microsoft Office applications including PowerPoint, Excel and Word
. Exceptional motivational, interpersonal and customer service skills Demonstrated leadership skills
. Ability to speak in front of medium to large d groups of people
. Schedule Flexibility
. Team Player
. Dependability regarding completion of assignments and attendance
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and in

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