Head Digital Retail Operation

Full Time
Posted 30+ days ago
Job description

Key duties and Responsibilities:

  • Build the right organization to dare & grow online
  • Drive the global Digital P&L, and manage Digital Business Review
  • Define the strategy/segmentation per e-channel (Marketplaces, Digital Wholesale)
  • Maintain expertise in the E-commerce landscape and online competitors, identifying trends and online growth opportunities
  • Maintain a detailed understanding of the mechanics of all backend tools, processes, and systems
  • Monitor, analyze and report on performance metrics, sales, competitive listings, and pricing
  • Grow brand loyalty on social networks and online communities.
  • Determine key influencers and empower them with tools to promote branding and corporate messages.
  • Develop new digital revenue streams.
  • Keep up with market innovation to maintain a fresh digital strategy.
  • Develop fact-based metrics to determine the ROI of digital efforts.
  • Work across the enterprise to break down data silos, engender a digital culture and build a digital business technology platform.


  • BS/Master level diploma required with Digital specialty or any related field
  • 8+ years of relevant experience in eCommerce preferably in Fashion ecommerce
  • Digital marketing experience and keen interest
  • Understanding of E-commerce/digital operations
  • Omnichannel customer service and satisfaction oriented
  • Professional communication skills, both written and oral in English
  • An entrepreneurial spirit with the operational skills to ensure self-directed projects and ideas are

seen through to execution. * Analysis and reporting skills

Job Types: Full-time, Permanent


  • Flextime
  • Paid training
  • Pay raise
  • Work from home


  • 8 hour shift

Supplemental pay types:

  • 13th month salary
  • Performance bonus

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