Customer Service Representative

Full Time
Philippines
Posted 22 days ago
Job description
Respond to customer inquiries via email/chat and phone
o Direct users to Knowledge Based Articles
o Answer general questions
o Handle password resets and profile updates within the client's proprietary platform
o Escalate back to Tealbook management as necessary
Enhance and build-out Knowledge Base with the goal to deflect/reduce support escalations back to Tealbook management Requirements
  • Zendesk experience preferred but not required
  • Excellent English oral and written communication skills
  • 4 years of relevant experience
Respond to customer inquiries via email/chat and phone
o Direct users to Knowledge Based Articles
o Answer general questions
o Handle password resets and profile updates within the client's proprietary platform
o Escalate back to Tealbook management

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