Job description
Respond to customer inquiries via email/chat and phoneo Direct users to Knowledge Based Articles
o Answer general questions
o Handle password resets and profile updates within the client's proprietary platform
o Escalate back to Tealbook management as necessary
Enhance and build-out Knowledge Base with the goal to deflect/reduce support escalations back to Tealbook management Requirements
- Zendesk experience preferred but not required
- Excellent English oral and written communication skills
- 4 years of relevant experience
o Direct users to Knowledge Based Articles
o Answer general questions
o Handle password resets and profile updates within the client's proprietary platform
o Escalate back to Tealbook management