Crm Officer

Full Time
Taguig
Posted 8 days ago
Job description
Ensure best practices are met in customer database management, including but not limited to: analysis of data to be used for strategic decisions, identifying customer behavior, and helping curate a loyalty rewards program. Pro-activeness is also a key trait we are looking for since you will be working in a fast-paced environment.

Responsibilities:
  • Weekly creation of reports and providing insights soon our CRM performance
  • Map & own the customer journeys and buying cycles within HubSpot, creating
campaigns and workflows that support them from contact acquisition to retention
  • Create a loyalty program and offers suitable
  • Identify improvements in current CRM processes
  • Must be able to provide a/b testing of campaigns for improvements
Qualifications:
  • Have offline CRM retail experience
  • Knowledge in identifying customer journey touchpoints
  • Knowledge in loyalty programs
  • Have used any CRM platform before (Hubspot)
  • Bonus: versed in EDM & personalized messaging
Ensure best practices are met in customer database management, including but not limited to: analysis of data to be used for strategic decisions, identifying customer behavior, and helping curate a loyalty rewards program. Pro-activeness is also a ke

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